Payments

Checkout Queries

• I'm getting an invalid postcode/zipcode error at checkout!
• Why do you ask for a Post Code/Zip Code at checkout?
• Do you store my payment details?
• Why are all your products priced in USD when you are a UK company?
• How can I remove items from my cart?
• A postal/ zip code field error is showing at check out but I can't see where to input this information!

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V.A.T Queries

• What is V.A.T and do I need to pay it?
• Why am I being charged VAT on my purchase?
• Where do I input my VAT number?
• My VAT number is showing as invalid
• I forgot to add my VAT number at checkout!

Payment Queries

• My card has been declined
• I have paid through PayPal but my items are not in my account?
• I have raised a dispute with Paypal and can no longer access my items
• What payment methods do you accept?
• I have made a duplicate purchase
• I have been charged an additional transaction fee, what is this?

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