We are so sorry to hear you are not happy with your purchase! We offer a 30 day money back guarantee from the date of your purchase for all items so we can certainly get this organised for you. Once a full refund has been processed, you will no longer be licensed to work with or hold these products on any of your devices.
Before we process any refunds, we will always ask for more details on why you’re unhappy with your items though. We really appreciate your feedback and will use it to work on improving our deals to better suit our community's needs. We want our community to love their purchases so our sincerest apologies if this isn't the case for you.
Please note that we operate a fair usage policy and if an unusual amount of refund requests are received from a community member, or our team have grounds to suspect abuse of our refund policy, we have the right to deny any refund requests from that member. Continued or substantial abuses of our refund policy may result in account deactivation. If you think your account has been wrongly deactivated, please contact our Support Team. Our fair usage policy also applies to our Friday Freebies- we are unable to refund a resource you may have purchased that is later offered as a Friday Freebie.
Please note that if your purchase was made using a gift voucher, the value of the refund will be returned via gift voucher.
If you can contact our Support Team with some more information as well as your order number for the product you'd like to refund and we can help!